Algemene voorwaarden

Last Updated: August 10, 2025

These Terms of Service (“Terms”) govern your access to and use of the website operated by NOVIVA GROUP LTD (“we”, “us”, “our”) and any related services, content, products, tools, or features (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Our company details:
NOVIVA GROUP LTD (Trading as Noviva)
Company number: 16642275
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@atnoviva.com
Jurisdiction: Registered in England & Wales
Email: info@atnoviva.com

1. Eligibility

You must be at least 18 years old or the age of majority in your country to use our Services. By placing an order, you confirm that all information you provide is true, accurate, and complete.

2. Our Products and Services

We make reasonable efforts to display product descriptions, images, and prices accurately. However, we do not warrant that all content is error-free, complete, or current. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without notice.

3. Orders and Payments

By placing an order, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject any order at our discretion.
Payment:

  • All prices are shown in your local currency (or as otherwise stated) and include VAT where applicable.
  • We accept payment methods displayed at checkout.
  • Payment must be made in full before an order is dispatched.

4. Shipping and Delivery

Shipping times are estimates only and may vary depending on location and courier delays.
Risk of loss passes to you once the order is delivered to the delivery address you provide.
You are responsible for providing a correct and complete shipping address.

5. Returns and Refunds

Our returns are governed by our Return Policy, available here. By purchasing from us, you agree to the terms outlined in that policy.

6. Intellectual Property

All content on our website, including text, images, graphics, logos, product names, and software, is owned by or licensed to NOVIVA GROUP LTD and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or exploit any part of the Services without our prior written consent.

7. Prohibited Use

You agree not to use the Services for:

  • Any unlawful purpose
  • Violating any applicable law or regulation
  • Uploading viruses or malicious code
  • Infringing on our intellectual property rights or those of others
  • Harassing, abusing, or harming others

8. Limitation of Liability

To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
Our total liability for any claim arising out of or related to these Terms will not exceed the total amount paid by you for the product in question.

9. Indemnification

You agree to indemnify and hold harmless NOVIVA GROUP LTD, its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the Services or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business or legal requirements. The “Last Updated” date at the top will indicate the latest version. Continued use of the Services after changes means you accept the updated Terms.

12. Contact Us

If you have any questions about these Terms, please email us at info@atnoviva.com.