Verzendbeleid
At Noviva, we aim to make your shopping experience smooth, reliable, and stress-free. We work with trusted delivery partners and take extra care in packaging every order to ensure it arrives in perfect condition. All products go through strict quality control before shipping so you always receive items that meet our high standards.
Processing & Shipping
- Order Processing: Orders are processed as soon as they are received, with careful preparation and quality checks.
- Processing Time: 1–3 business days after order confirmation.
- Shipping Method: We work with reliable delivery partners to ensure safe and timely delivery.
Delivery Times
- Average delivery time: 2–8 business days depending on your location and shipping conditions.
- During busy periods such as holidays or promotions, delivery may take longer.
- We will always do our best to get your order to you as quickly as possible.
Destinations
We currently ship to customers across the European region.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number. Please note it may take up to 48 hours for tracking information to update.
Shipping to PO Boxes
We do not ship to PO Boxes. Please provide a valid street address to ensure successful delivery.
Customs Duties, Taxes, and Import Charges
Noviva is not responsible for any customs duties, taxes, or import charges that may apply to your order. Any such charges are the responsibility of the customer.
Damages and Problems
- Please inspect your order immediately upon receipt.
- If your order arrives damaged, defective, or incorrect, contact us right away at info@atnoviva.com so we can resolve the issue promptly.
Undelivered Orders
If your order has not arrived within the estimated delivery time, please email us at info@atnoviva.com so we can investigate.
Incorrect Address Information
We are not responsible for orders that cannot be delivered due to incorrect or incomplete address details. Please check your shipping information carefully before placing your order.
Frequently Asked Questions
What happens if my order doesn’t arrive on time?
If your order takes longer than expected, contact us at info@atnoviva.com and we’ll assist you.
What if my order arrives damaged?
Please contact us immediately so we can arrange a replacement or refund.
What if I entered the wrong address?
Unfortunately, we cannot be held responsible for delays or missed deliveries caused by incorrect address details. Always double-check your information before submitting your order.
For any other shipping questions, please email info@atnoviva.com