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We want you to be happy with your purchase. If for any reason you’re not satisfied, you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
- Item must be in the same condition you received it: unworn/unused, with tags, and in the original packaging.
- Proof of purchase is required.
How to Start a Return
- Email us at info@atnoviva.com to request a return.
- Once your return is approved, we will provide you with the return address and a return shipping label, along with instructions.
Important: Items returned without prior approval and our provided address will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.
Items Not Eligible for Return
We cannot accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you’re unsure whether your item is returnable, email us before sending it back.
Exchanges
For the fastest exchange, return your original item (once approved) and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
- Approved refunds will be processed to your original payment method within 10 business days.
- Bank or credit card processing times may vary.
If more than 15 business days have passed since your refund approval, please contact us at info@atnoviva.com.