Contactgegevens
We’re here to help. Whether you have a question about your order, need assistance with a product, or simply want to share your feedback, our customer service team is ready to assist you.
Customer Service Email
📧 info@atnoviva.com
We aim to respond to all inquiries within 1 business day.
Business Hours
Monday – Saturday: 08:00 – 17:00 CET
Closed on sundays and public holidays.
Company Details
NOVIVA GROUP LTD (Trading as Noviva)
Company number: 16642275
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@atnoviva.com
Registered in England & Wales
Data Controller under applicable data protection laws.
When contacting us about an order, please include:
- Your full name
- Order number
- A brief description of your question or issue
- Any relevant photos (for damaged or defective items)
Common Reasons to Contact Us
- Questions about products before purchase
- Order status and tracking updates
- Returns, exchanges, and refunds
- Reporting damaged or incorrect items
- Payment or billing questions